Return and Refund Policy for Choice Car Decors
Effective Date: 02/12/2024
Website: https://choicecardecors.com
Location: 18-6-188, Beside Samrat Honda Bike Showroom, Karimnagar, Telangana State
1. Overview of the Policy
At Choice Car Decors, we aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
- Items can be returned within 7days of receipt.
- Products must meet the return conditions specified below.
- Return shipping costs may apply unless the return is due to a defect or our error.
This policy ensures your satisfaction while maintaining the quality and integrity of our premium and antique car accessories.
2. Refund Information
We offer refunds under the following conditions:
- Full Refund: For items returned in their original, unused condition with tags and packaging intact.
- Partial Refund: For items that are used, damaged, or missing components (at our discretion).
Refunds will be processed to the original payment method and typically appear within 7–21 business days after the return is received and inspected.
3. Timeline for Refunds
- Return Window: Items must be returned within 7 days of receipt.
- Processing Time: Refunds are initiated within 7 business days of receiving and inspecting the returned product.
- Refund Completion: Funds are typically credited within 7–14 business days, depending on your payment provider.
4. Condition of Returned Items
To qualify for a refund or exchange:
- Items must be unused, unworn, and in their original packaging.
- Accessories must include all tags, manuals, and components.
- Antique items must show no signs of alteration or damage.
Non-eligible items: Customized, personalized, or final-sale products are not eligible for return.
5. Return Process Steps
To initiate a return:
- Contact Us: Email or call our support team at vcare@choicecardecors.com or 9849467068 with your order details.
- Receive Return Authorization: We will provide a Return Authorization Number (RAN) and instructions for shipping.
- Package the Item: Securely package the item in its original condition, including all documentation and accessories.
- Ship the Item: Use the return label provided (if applicable) or ship the item at your expense to the address provided.
6. Shipping Costs
- Defective or Incorrect Items: Return shipping costs are covered by us.
- Customer-Initiated Returns: The customer is responsible for shipping costs unless specified otherwise.
7. Exchange Policy
Exchanges are available for:
- Items in the same price range.
- Requests made within the 7-day return window.
If the replacement item is unavailable, a refund will be issued.
8. Restocking Fees
No restocking fees will be charged for standard returns. For bulk or wholesale orders, a 10% restocking fee may apply.
9. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or personalized accessories.
- Antique items sold “as-is.”
- Final-sale or clearance products.
- Items with missing components or significant damage caused by the customer.
10. Required Documentation
To process a return or refund, provide:
- Proof of purchase (e.g., original receipt, order confirmation email).
- Return Authorization Number (RAN).
11. Contact Information
For questions or to initiate a return, contact us:
- Email:vcare@choicecardecors.com
- Phone: 9849467068
- Address: 18-6-188, Beside Samrat Honda Bike Showroom, Karimnagar, Telangana State
Our customer support team is available Monday to Saturday, 10:30 AM – 6:00 PM.
12. Dispute Resolution
Any disputes related to returns or refunds will be resolved in accordance with the laws of Telangana State, India, and subject to the exclusive jurisdiction of the courts in Karimnagar, Telangana.
By purchasing from Choice Car Decors, you agree to the terms of this Return and Refund Policy. We are committed to ensuring a seamless experience for our valued customers.
